Last Updated: August 2026
At Surji, we strive to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.
1. Return Eligibility
You may request a return or replacement if:
- You received a damaged product.
- You received a defective product.
- You received an incorrect item.
- The product is missing parts or accessories.
To be eligible, you must notify us within 48 hours of receiving your order and provide clear photos or videos showing the issue.
2. Non-Returnable Items
The following products are not eligible for return or refund unless they arrive damaged, defective, or incorrect:
- Personalized or customized products.
- Made-to-order products.
- Products damaged due to misuse, improper handling, or normal wear and tear.
- Products returned without original packaging or accessories.
3. Return Process
To initiate a return:
- Contact our customer support with your order number.
- Share clear photos or videos of the product and packaging.
- Our team will review your request within 2–3 business days.
- If approved, we will provide return instructions.
Please do not return any product without receiving confirmation from our support team.
4. Refunds
Once the returned product is received and inspected:
- Approved refunds will be processed to the original payment method.
- Refunds are generally processed within 5–7 business days after approval.
- The time taken for the amount to reflect in your account depends on your bank or payment provider.
5. Replacements
If your product is damaged, defective, or incorrect, we may offer a replacement instead of a refund, subject to product availability.
6. Order Cancellation
- Orders may be cancelled before they are shipped.
- Once an order has been shipped, it cannot be cancelled.
- Personalized or customized orders cannot be cancelled once production has begun.
7. Return Shipping
If the return is due to a damaged, defective, or incorrect product, Surji will bear the return shipping cost where applicable.
For returns not caused by our error, the customer may be responsible for return shipping charges.
8. Items Not Eligible for Refund
Refunds will not be issued for:
- Minor colour or finish variations caused by screen settings.
- Customer errors in personalization details (such as incorrect names, spellings, or uploaded images).
- Delays caused by courier services, natural disasters, or other circumstances beyond our control.
- Incorrect shipping address provided by the customer.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Surji
Email: support@surji.in
Website: https://surji.in
By placing an order on Surji, you acknowledge that you have read and agreed to this Return & Refund Policy.