Last Updated: August 2026
At Surji, we strive to deliver your orders safely and on time. Please read our Shipping & Delivery Policy to understand how we process and ship your purchases.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Personalized, customized, or made-to-order products may require additional processing time depending on the complexity of the order.
- Orders placed on Sundays or public holidays will be processed on the next business day.
Shipping Coverage
We currently ship across India through reliable courier partners to ensure secure and timely delivery.
Delivery Timeline
Estimated delivery times are:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Areas: 5–10 business days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Free shipping offers may be available on selected products or promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable). You can use this tracking number to monitor the status of your shipment.
Delivery Attempts
Our courier partners will typically make multiple delivery attempts. If the delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the order may be returned to us.
Additional shipping charges may apply for re-shipping returned orders.
Address Accuracy
Please ensure that your shipping address, contact number, and PIN code are accurate while placing your order. Surji shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information.
Damaged or Missing Items
If you receive a damaged package or any item is missing, please contact our customer support within 48 hours of delivery. Kindly include your order number along with clear photographs of the package and product to help us resolve the issue promptly.
Delivery Delays
While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Natural disasters
- Severe weather conditions
- Transportation disruptions
- Government restrictions
- Public holidays
- Courier operational issues
We appreciate your patience and understanding in such situations.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Surji
Email: support@surji.in
Website: https://surji.in
By placing an order with Surji, you agree to the terms outlined in this Shipping & Delivery Policy.